Refunds have finally come to POS. They are still in a basic form while we rebuild the orders page, but for now the functionality is simple but effective.

We offer two types of refund, cash or card. Both can be triggered from the actions menu in the top right of the POS cart

This will dropdown the actions menu. Select Refund

This will prompt for a refund amount, and whether to choose cash or card.

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Card refunds are currently only enabled for Verifone users using VXLink to connect to their payment terminals. We are working on migrating customers across to this payment strategy.

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After inputting an amount, we will ask you for a refund reference

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Currently we have no way of attaching real orders to refunds. Until we add this functionality, you can type the order number into the refund reference field when making a refund.

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Completing the refund will record this in our system and be present in your reporting. This feature is set to grow as we expand the orders page on the POS.