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Steps to reconnect store devices to a new network

It is recommended to restart the store WiFi router before following the steps below.

If your store internet stops working and you need to connect devices to a Mobile hotspot or New WiFi network, follow the steps below.

This will reconnect:

Step 1 — Connect the EFTPOS Terminals

  1. Unlock Terminal
  2. Select Android Network
  3. Select the new WiFi network
  4. Enter the WiFi password
  5. Tap Connect

Wait 30–60 seconds for the terminal to connect. Repeat steps for all Eftpos terminals.

Note the EFTPOS IP Address for POS

Once connected:

  1. Tap Settings on the connected network
  2. Scroll down and select “Advanced” to open the dropdown menu
  3. Locate IP Address

Example:

192.168.1.45

Write this number down.

You will need it to reconnect the POS.

Step 2 — Connect the Kiosk

  1. Unlock Kiosk
  2. Open Settings
  3. Select Network & Internet
  4. Select WiFi
  5. Choose the new network
  6. Enter the password
  7. Tap Connect

Step 3 — Connect the POS

You may need to exit the Kiosk Lock, follow the steps in Unlocking devices

  1. Exit the POS application (If access is denied)
  2. Open Settings
  3. Select Network & Internet
  4. Select WiFi
  5. Choose the new network
  6. Enter the password
  7. Tap Connect

Wait 30 seconds for the connection to establish.

Step 4 — Reconnect EFTPOS to POS (VxLink)

Because the network changed, the EFTPOS terminal IP address will also change.

You must reconnect it in POS.

  1. Open the QJumper POS application
  2. Open Settings
  3. Select Payments
  4. Select Configure
  5. Tap Forget
  6. Enter the new IP address noted earlier
  7. Select Reconnect

Step 5 — Confirm Everything Is Working

Check the following:

✔ POS/Kiosk is connected to internet

✔ EFTPOS shows Connected

✔ Test payment works

If payments fail, restart the Order device and EFTPOS terminal.

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